easy return
safe payment

How can we help you?

How do i make a purchase?

Purchasing from flexgo-shoes.com is easy:

- check our products and let you inspire by our mood and concept
- if you already know what you are looking for, use the menu in the navigation bar or the search bar to find your dream product right away
- once you have found the right product, select your size and quantities and use the "add to cart" button underneath
- review the items in your shopping bag by selecting the "shopping bag" icon at the top right of the page
- click on "checkout" to proceed, add shipping and payment details to complete your order
- if you already have a Flex&Go account, you can log-in and checkout faster using saved shipping and payment details

How do I update my order?

If you need to make a change or cancel your order please contact our customer service. since we try to process our order as fast as possible to get to you in the shortest time, contact us short after your order is placed and we will do our best to help you out!

What forms of payments does Flex&Go accept?

We accept payments from all kind of credit cards (visa, mastercard, american express) and from paypal.
If you need to make a payment in any other way, please contact us.

When will my order ship out?

We do our best to process and ship your Flex&Go as fast as we can, usually 2-3 working days processing time.
During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day.
You should receive a shipping confirmation email with tracking as soon as your order ships out.

How can i track my order?

Refer back to your shipping confirmation email to track your package.
If you did not receive a confirmation email with the tracking number, please contact our customer service so we can help you!

How much do i have to pay for shipping?

We have a free delivery policy. Enjoy it! :)

When will i receive my order?

All orders ship out of our warehouse in Portugal.
We do our best to process and ship your order as fast as wind, usually 2-3 working days processing time. During holidays this can be slightly extended.
If your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day after the order is processed by our team (allow us 2-3 working days) shipping will take approximately the following:

Portugal - 1-3 working days
eu countries & new eu countries - 3-5 working days

We cannot be responsible for unanticipated delays.

When will i receive the refund?

Before issuing the refund, the returned product must be received back at the warehouse.
A quality check is then processed in order to see if the product is in new condition, unworn, unwashed and free of damages.
If all the return policy requirements are met, we will issue the refund and you will receive it in a few working days.
You will receive the refund in the same payment method used at the moment of the order.

Where are Flex&Go manufactured?

We have a portuguese soul!
Flex&Go shoes are made by experts people who love what they do. Shoes are our passion.
Our factory and designed are in Porto, we have a handmade process where we us a century old techniques combine with modern tecnology which make each pair different, unique and very comfortable.

What do i do if my product arrived damaged or defected?

We are so sorry to hear that your product did not arrive in perfect shape! For purchases made on flexgo-shoes.com , please email us a description of the issue along with pictures and will be more than happy to assist you.
If you purchased from a different website or retailer, please contact your place of purchase.